Austin: (512) 693-4021 | San Antonio: (210) 663-6492
Terms of Service
Copyright Notice: Boko Media maintains the rights to all content and is the copyright holder of all content. The copyright of any content is not transferred to any other party unless a specific written agreement is made. Licensing may be obtained for various applications of content, please contact us for more details.
Content Rights and Usage for Real Estate Photography, Videos, or MISC Content: The original customer who paid for this service has permission to use content on any electronic or printed form of advertisement for the promotion of that property. The licensing agreement is valid only for the duration the home/property is listed for sale and cannot be reused without specific written permission. Content cannot be sold or given to another party for any reason.
Photo Rights and Usage for Builders, Stagers, Designers, Home Owners, and others: Builders, stagers, designers and others who wish to use images taken by our photographer should contact us for specific licensing information. In addition to fees paid to Boko Media a property photography release will need to be obtained.
Matterport Hosting Terms: Matterport 3D Tours are hosted by Boko Media for as long as the home remains active on MLS OR up to 90 days. Boko Media will transfer any space at the end of this hosting period if the customer wants further access.
Home Condition: Boko Media is not responsible for lack of satisfaction directly related to the condition of the property. Customers may not request additional work citing any shortcomings specific to the condition of the property or its state during the appointment.
Appointment Preparation: Customers are expected to fully prepare the home prior to Boko Media’s arrival. Each customer will be awarded a 15 minute grace period at the beginning of the appointment. Boko Media reserves the right to leave the appointment if the home is not fully prepared after 15 minutes. Moving items from room to room during the appointment is prohibited.
Scheduling: We encourage all customers to use our online booking system. The Terms of Service must be agreed to during scheduling. Customers scheduling outside of the booking system are assumed to have agreed to the Terms of Service in the form of an implied contract. Customer may not schedule other appointments of any kind during Boko Media’s appointment.
Rescheduling: There is no fee for rescheduling an appointment if it is done 24 hours before the original appointment. Appointments may only be rescheduled one time for free. If the appointment is rescheduled more than once, it will result in a fee of $25 per time rescheduled.
Late Rescheduling: If rescheduled less than 24 hours from the time of the appointment, there is a late rescheduling fee of $50.
Payment: Payment is expected within 48 hours of delivery of content. After this, a $25 late fee can be assessed for each business day thereafter. Failure to pay for content after five (5) business days will result in a copyright infringement/violation. You will be asked to remove the image from any electronic or printed form of advertisement. Failure to cease and desist will result in swift legal action.
Boko Media holds the right to refuse services if these terms are violated and holds the right to retain payments.